Fantastic customer service. Bevan was patient, informative, and gave helpful and straightforward advice. Also the best price that I found from all suppliers. Can't recommend Kaizen Solutions more.

I purchased the Aqua-Sigma UB-6500-SE bidet toilet seat from Kaizen/Bidet Showers for a disabled relative who has mobility issues. Prior to purchase I emailed Kaizen a question to which I received a helpful response from Lucas within an hour. I then placed my order and it was delivered the next day. After completing a disabled person’s VAT exemption form, I received a VAT refund the following day :-) Once the plumber installed a cold water connection point with a non-return valve, and the electrician had installed a RCD protected spur, installation of the actual seat was dead simple and can be done by anyone with DIY skills. Alternatively get the plumber to do it. I had an issue with the remote control which a call to Lucas at Kaizen promptly solved. The seat is now installed and works very well. I would highly recommend the seat and also Kaizen who were super responsive.

Bought and fitted a CTV6130 Bidet Shower with ceramic core slider trigger together with a VAL0980: Inline ceramic control valve for our ensuite toilet. We liked it so much I have repeated the purchase and fitting it into our main upstairs bathroom. The service from Kaizen was excellent. The product is of high quality and it was delivered as specified.

I have ordered from this company in 2019. Ordered two bidets showers and the delivery came on time. I then reordered from them but I ordered the wrong part and it was easy returns process. I would highly recommend ordering from them. The customer service is really good.

Amazingly prompt & superb customer service. They repaired our shower bidet when our own installer let us down. More recently the plastic inlet had been mis threaded leading to a leak & Lucas promptly replied (on a Sunday) which helped me fix it myself! Brilliant, gives us confidence that parts can be ordered when things go wrong at a reasonable cost. Highly recommend 👍