I cannot recommend this company enough. I bought an aqua clean Mera comfort shower toilet in June’24. I was not ready to take delivery as my bathroom was being refurbished. I liaised with Lucas throughout the purchase. I told him that as I was not ready could he store the toilet until such time I was ready. Lucas was very accommodating and said that would not be a problem it could be kept at the warehouse. I kept in touch with Lucas intermittently to check that all was ok to still keep it in storage for me. Lucas was so good and said it was fine and he put my mind at rest many times. However, it took ten months until I was ready for the shower toilet (April’25)! I would just like to say a huge thank you to Lucas for his excellent customer service, efficiency and professionalism regarding this purchase. I would also like to say a big thank you to Bevan as I spoke to him a few times when Lucas was not available to take my call. Bevan answered all of my questions and was very patient. I would like to add this was such a pleasurable experience shopping with Kaizen Solutions and would not hesitate to use them again.

I recently purchased a VitrA toilet from the Bidet Shower Company, and I couldn't be happier with the experience. From start to finish, their service was professional, friendly, and efficient. The ordering process was smooth, and collected was prompt and well-packaged. The VitrA toilet itself is excellent—stylish, high-quality, and incredibly comfortable. It feels like a real upgrade in both design and hygiene. Installation was straightforward, and everything worked perfectly from day one. I highly recommend the Bidet Shower Company for anyone looking for quality bathroom products and reliable service. I’ll definitely be returning for future purchases.

Very happy with our Mera Classic shower toilet. It looks terrific and works a treat. Kaizen Solutions were spot on with their advice and delivery.

I cannot recommend this company highly enough. Suffice to say that this is our second purchase from them. We have the UB-6500-SE bidet which suits the needs of my disabled wife extremely well. Lucas and Bevan are both knowledgeable and helpful, and a pleasure to deal with. As others have said, 'old fashioned service', which cannot be beaten.

Kaizen's service and speed of delivery is phenomenal. After Victorian Plumbing delayed the dispatch of my toilet for weeks and left me starting a job without a crucial fitting, I was beginning to panic. On day one of the job I phoned Kaizen's operative in Hemel Hempstead who was professional and confirmed the toilet was in stock. He had it delivered to Scotland within 24 hours of placing the order. Kaizen have stopped the rennovations from being delayed and probably saved me money in the process.